Frequently Asked Questions
Can I pick up my order?
Unfortunately, until we have a space that permits us to have visitors, we are limited to lcoal delivery or by mail.
Can you leave my delivery if I am not at there?
It is better if you are there to receive your delivery in person, as you may be required to produce age identification by our couriers as required by law. You do have the option to give authority to leave your delivery - To do so, please enter any specific delivery instructions e.g. leave on the back porch if no one is home, during the checkout process. Please note this authority to leave is done at the risk of the purchaser and there may be some circumstances where the delivery cannot legally be left without being accepted by you. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your order.
Do I need to be legal drinking age to purchase?
Yes! Storytellers Distillery supports the responsible service of alcohol and will not supply alcohol to minors. You need to be over the Legal Drinking age of 18 years to access our online store and have ID ready to accept your delivery.
Do you deliver to PO Boxes?
Unfortunately, we can no longer ship to PO boxes directly as its against the policy of our partner shipper Sendle. Please contact us directly with any feedback or concerns in regard to this!
Do you offer contact free delivery?
We like to deliver products locally ourselves. We take into consideration every stage of the delivery process including:
Keeping as much distance from you as possible
Knocking on your door, placing your parcel at your doorstep and taking a step back as far as possible for you to collect it. We will ask your name and sign for delivery on your behalf. If you’re required to present an ID, we will sight from a distance.
We recommend selecting Authority to Leave for your delivery where possible.
We are working closely with Australia Post to help protect your health and safety, and that of all our staff and partners. They follow the same procedures as outlined above.
Do you ship to countries outside of Australia?
Currently we do not ship to countries outside of Australia!
How much does freight cost?
Freight to Australian customers is included in your order. Unfortunately we do not currently ship overseas!
When will I receive my Hyperseasonals?
Each Hyperseasonal is announced on the 1st of each month then ship within 24 hours
What are the billing dates?
When you sign up for a membership, you will be billed $49 for your first Hyperseasonsals immediately and delivery will occur for the next Hyperseasonal at the beginning of the following month. Subsequent payments will be billed on same day you signed up each month and your Hyperseasonals will be delivered at the beginning of the following month. By subscribing you are given exclusive access to purchase the product of the month you subscribe over the bar at the distillery for the price of one month of a subscription.
What is paying ahead?
Each membership payment entitles the member access to their perks and delivery of the bottle for the month succeeding the month payment is made. This is known as paying ahead for the subscription. Payments cancelled any day in the same month they are paid are fully refunded.
What is our cancelation policy?
With no lock-in contracts, subscribers can cancel at any day of the same month the payment is made for a full refund. For cancellations outside of the payment month - please contact us directly at firstname.lastname@example.org
How much is shipping?
Free shipping Australia-wide on first delivery attempt. A re-delivery fee is incurred if the address supplied is incorrect.
Still have questions?
Please email email@example.com if you would like to contact anyone regarding your Hyperseasonal Series subscription.
My address is unavailable for delivery, why is this?
If you are having difficulties with making an order, please contact us directly via the 'contact' section of the website. Please note we are unable to deliver to the following restricted postcodes:
- Queensland 4605, 4713, 4816, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895
- Western Australia 6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6714, 6716, 6718, 6751, 6754, 6798, 6799, 6765, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770
- South Australia 5723, 5724, 5734, 5680, 5690
- Northern Territory: We do not deliver to the Northern Territory
- New South Wales 2898, 2899
My delivery has been damaged in transit, what do I do?
In the event you receive goods that are damaged or faulty, please contact us and we will refund the value of the damaged goods. We reserve the right to require proof that the goods were damaged or faulty.
1. We respect your privacy
(a) Storytellers Distillery respects your right to privacy and is committed to
safeguarding the privacy of our customers and website visitors. We adhere to
the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This
policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being about
2. Collection of personal information
(a) Storytellers Distillery will, from time to time, receive and store personal
information you enter onto our website, provided to us directly or given to us in
(b) You may provide basic information such as your name, phone number, address
and email address to enable us to send information, provide updates and
process your product or service order. We may collect additional information at
other times, including but not limited to, when you provide feedback, when you
provide information about your personal or business affairs, change your content
or email preference, respond to surveys and/or promotions, provide financial or
credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while
interacting with us.
3. How we collect your personal information
(a) Storytellers Distillery collects personal information from you in a variety of ways,
including when you interact with us electronically or in person, when you access
our website and when we provide our services to you. We may receive personal
information from third parties. If we do, we will protect it as set out in this Privacy
4. Use of your personal information
(a) Storytellers Distillery may use personal information collected from you to provide
you with information, updates and our services. We may also make you aware of
new and additional products, services and opportunities available to you. We
may use your personal information to improve our products and services and
better understand your needs.
(b) Storytellers Distillery may contact you by a variety of measures including, but not
limited to telephone, email, sms or mail.
5. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy. Personal
information is only supplied to a third party when it is required for the delivery of
(b) We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency
(c) We may also use your personal information to protect the copyright, trademarks,
legal rights, property or safety of Storytellers Distillery,
www.storytellersdistillery.com.au, its customers or third parties.
(d) If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
(e) By providing us with personal information, you consent to the terms of this
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.
6. Security of your personal information
(a) Storytellers Distillery is committed to ensuring that the information you provide to
us is secure. In order to prevent unauthorised access or disclosure, we have put
in place suitable physical, electronic and managerial procedures to safeguard
and secure information and protect it from misuse, interference, loss and
unauthorised access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
7. Access to your personal information
(a) You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at firstname.lastname@example.org.
(b) We reserve the right to refuse to provide you with information that we hold about
you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
(a) If you have any complaints about our privacy practices, please feel free to send
in details of your complaints to 3/40 First St, Brompton , South Australia, 5007.
We take complaints very seriously and will respond shortly after receiving written
notice of your complaint.
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
(a) When you visit our website
When you come to our website (www.storytellersdistillery.com.au) we may collect
certain information such as browser type, operating system, website visited
immediately before coming to our site, etc. This information is used in an
aggregated manner to analyse how people use our site, such that we can
improve our service.
files which a website uses to identify you when you come back to the site and to
store details about your use of the site. Cookies are not malicious programs that
access or damage your computer. Most web browsers automatically accept
cookies but you can choose to reject cookies by changing your browser settings.
However, this may prevent you from taking full advantage of our website. Our
us provide a better website visitor experience. In addition, cookies may be used
to serve relevant ads to website visitors through third party services such as
Google Adwords. These ads may appear on this website or other websites you
(c) Third party sites
Our site may from time to time have links to other websites not owned or
controlled by us. These links are meant for your convenience only. Links to third
party websites do not constitute sponsorship or endorsement or approval of
these websites. Please be aware that Storytellers Distillery is not responsible for
the privacy practises of other such websites. We encourage our users to be
aware, when they leave our website, to read the privacy statements of each and
every website that collects personal identifiable information.
What payment methods do you accept?
We accept Paypal and debit/credit card payments. On checkout select your preferred option. You do not need to have a Paypal account to use your debit/credit card.